Ticket - 工单与服务等级协议（SLA）服务 —— 事件/问题/变更工单管理与 SLA 计时升级

Go back Parent node: Services - 服务标识弧 —— 清曜软件平台与技术服务业务，标识服务能力维度而非设备实例 (1.3.6.1.4.1.59719.3)

Technical information

Dot notation:	`1.3.6.1.4.1.59719.3.500`
ASN.1 notation:	`{ iso(1) identified-organization(3) dod(6) internet(1) private(4) enterprise(1) tsingyao(59719) services(3) ticket(500) }`
OID-IRI notation:	`/ISO/Identified-Organization/6/1/4/1/TsingYao/Services/Ticket`
WEID notation:	`weid:P-1A2V-3-DW-9`
DER encoding:	`06:0B:2B:06:01:04:01:83:D2:47:03:83:74`

Description

English:
Ticketing and Service Level Agreement (SLA) service. Provides incident, problem and change ticket management as well as SLA timing and escalation, and supports automatic ticket creation triggered by notifications and alarms.
Status: registered but unused. Not yet referenced by any product or deployment; when implemented, define the mapping from notification severity to ticket priority and the de-duplication rule per certificate or device identifier. The unused state shall be re-verified at each revision of this file.
Recommendation: certificate alarms (1.3.6.1.4.1.59719.0.3) and license notifications (1.3.6.1.4.1.59719.0.1.4) are the best candidates for automatic ticket creation because they have clear owners and deadlines.
See also: 1.3.6.1.4.1.59719.0.3, 1.3.6.1.4.1.59719.0.1.4, 1.3.6.1.4.1.59719.6.4.
Verification: 2026-10-22 — this arc and all its sub-ordinates are confirmed unused; re-verify the unused state at each revision of this file.

中文:
工单与服务等级协议（Service Level Agreement，SLA）服务。提供事件、问题与变更工单管理以及 SLA 计时与升级，支持由通知与告警自动触发建单。
状态：已注册但未使用。尚未被任何产品或部署引用；实现时应定义通知严重级别到工单优先级的映射，以及按证书或设备标识去重的规则。本文件每次修订时须重新核验该未使用状态。
建议：证书告警（1.3.6.1.4.1.59719.0.3）与许可证通知（1.3.6.1.4.1.59719.0.1.4）最适合自动建单，因为其责任人与时限明确。
关联节点：1.3.6.1.4.1.59719.0.3、1.3.6.1.4.1.59719.0.1.4、1.3.6.1.4.1.59719.6.4。
核验：2026-10-22 —— 本弧及其全部下级标识均确认未使用，本文件每次修订时须重新核验该未使用状态。

Registration Authority

tsingyao
E-Mail: op@tsingyao.net
JunQing Gu
TsingYao Technology Limited

The RA does not want to publish their personal information.

Subordinate objects

ID	Base36	ASN.1 IDs (comma sep.)	IRI IDs (comma sep.)	RA	Comment	Created	Updated
No items available

Alternative Identifiers

Identifier	Description
aid:D276000186B200054278A5EC6E6C8079 (No PIX allowed)	OIDplus Information Object Application Identifier (ISO/IEC 7816)
guid:4278a5ec-0000-8000-a6d3-530707165a10	OIDplus Information Object Custom UUID (RFC 9562)
guid:f1c01134-3c24-3bb3-b96b-465d0d139b71	Name based version 3 / MD5 UUID with namespace UUID_NAMEBASED_NS_OID
guid:1399ad03-ab61-5905-b925-4c3f82bb9bd8	Name based version 5 / SHA1 UUID with namespace UUID_NAMEBASED_NS_OID
mac:72-D3-6E-6C-80-79	OIDplus Information Object MAC address, Unicast (AAI)
mac:73-D3-6E-6C-80-79	OIDplus Information Object MAC address, Multicast (AAI)
weid:P-1A2V-3-DW-9	WEID notation
x500dn:/dc=com/dc=example/cn=oidplus/1.3.6.1.4.1.37476.2.5.2.9.4.1=1115203052/1.3.6.1.4.1.37476.2.5.2.9.4.2=1852604537	OIDplus Information Object X.500 DN